Cisco WebEx Support Center
- View and control a user’s desktop
- Initiate a session with Click-to-Connect support access
- Set up WebEx WebACD automatic request routing
- Support multiple customers with the Multi-Session rep console
- Reduce your support costs
Ways to Use
WebEx Support Center for Your Customers
WebEx Support Center for your customers makes it easy for them to initiate a session with Click-to-Connect using a button on your web site, product or email signature. In addition, give customers the option to request a callback and show them the estimated wait time.
WebEx Support Center for Technicians
WebEx Support Center for technicians allows them to view and control another user’s desktop. Drag and drop files to and from a user’s system to apply a patch or update. Sign on to their machine as an administrator to access and install new applications.
WebEx Support Center for Technician Managers
WebEx Support Center for technician managers provides WebACD Queue Manager and Dashboard enabling you to set up queues with rules-based routing, by available or skill set. Distribute a large number of requests by allocating to sub-queues by percentage. Monitor all sessions and agent activity at both the queue and TSR levels.
Faster resolution. Lower costs.
- Meet with users in full-screen video.
- Chat live, or add integrated audio.
- Observe and troubleshoot remotely.
Make it easy to get help.
You’ll get unlimited support sessions. Users start a session in-product, from your website, or from an email. Each rep can help 5 users at a time, across firewalls and on most platforms and browsers.
Easy on your reps, too.
Drag and drop files. Collect and save system information with one click. Reboot without ending your session. And save typing time — choose from the chat-phrase library.
Solve on first contact.
Users get to the right specialist in the right order with WebACD. Reps chat with each other or bring in experts to solve problems the first time they crop up.
Add Cisco WebEx Remote Access
Create and support networks of thousands of devices anywhere in the world.
Perform maintenance with or without users present.
And the highest grade of security.
No complicated software to download or hardware to purchase. WebEx Support Center is delivered reliably over the Cisco WebEx Cloud.